Privacy Policy
Introduction
SyncERP ("we", "us") is committed to protecting your personal data. This policy describes how we collect, use, and protect your data when you use our services.
Data We Collect
We collect only the data necessary to provide our services: contact information (name, email, phone) via the contact form, technical connection data (IP, browser) for security purposes, and usage data to improve our services.
How We Use Your Data
We use your data exclusively for: providing and improving our services, communicating about services you requested, technical support, and compliance with legal obligations.
Storage & Security
Your ERP data is never stored on our servers. The service is hosted on infrastructure providers with SOC 2 reports (Railway / Google Cloud, EU – Netherlands). Every connection is encrypted end-to-end. Contact data is stored on servers within the EU.
Third Parties
We do not sell, trade, or transfer your data to third parties. We use: Google Analytics (traffic analysis), Microsoft Clarity (heatmaps, session replays), Apollo.io (visitor analytics), Cloudflare (hosting & CDN). All tools operate in compliance with GDPR.
Your Rights
Under the GDPR, you have the right to access, rectify, erase, restrict, object to, and port your data. For your ERP data, your company is the data controller and SyncERP acts as a data processor. To exercise your rights, contact us at hello@syncerp.gr. You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA / ΑΠΔΠΧ, dpa.gr).
International Transfers
The service is hosted in the EU (Netherlands) and we do not transfer ERP data outside the EEA. Where the AI provider you choose processes data outside the EEA, that transfer is governed by your agreement with it and its safeguards (e.g., Standard Contractual Clauses / SCCs).
Cookies & Analytics
We use cookies and analytics tools: Google Analytics for traffic statistics, Microsoft Clarity for heatmaps and session replays, and Apollo.io for visitor analytics. By continuing to browse our site, you agree to the use of these tools. You can disable cookies through your browser settings.
Policy Changes
We may update this policy from time to time. We will notify you of material changes via email or a notice on our website.
Contact
For questions about this privacy policy, contact us at hello@syncerp.gr or +30 21 8219 0829. SyncERP, Agiou Konstantinou 59, Marousi 151 24, Greece.