# SyncERP — Full Documentation for LLMs

> AI for your ERP. Three independent AI solutions for Soft1 ERP.
> This document provides comprehensive information for AI models, agents, and LLMs.

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## Company Overview

SyncERP develops AI-powered integrations for Soft1 Series 6 ERP, a widely-used enterprise resource planning system in Greece and Southeast Europe by SoftOne Technologies S.A.

Our solutions do not modify the Soft1 ERP system. They connect to it securely and provide AI-powered interfaces for querying, monitoring, and automating workflows. Hosted on infrastructure providers with SOC 2 reports (Railway / Google Cloud, EU – Netherlands). Connections are encrypted end-to-end. Your data never leaves your system.

- Website: https://syncerp.gr
- MCP control panel & 14-day free trial (unlimited usage, no card required): https://mcp.syncerp.gr
- Email: hello@syncerp.gr
- Phone: +30 21 8219 0829
- Address: Agiou Konstantinou 59, Marousi 151 24, Greece

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## Pricing

All prices exclude VAT.

### MCP Server for Soft1 ERP
- **€500 / year** or **€50 / month**, up to 5 users included
- Monthly is 20% above the annual price divided by 12 (€500 / 12 × 1.20 = €50). Paying monthly for a year is €600, so annual billing saves ~17%
- Extra users: **€15 / month** or **€180 / year** each
- Auto-renews. Annual is the better deal (save ~17%)
- **Free trial: 14 days, unlimited usage, no card required** — self-service signup
- Read-only by default, customer data masked, 24/7 AI agent support
- Start the 14-day trial, pay and connect Soft1 directly at https://mcp.syncerp.gr

### AI eCommerce Connector
One-time setup fee + a small annual renewal, tiered by catalog size:
- **Starter** — €650 setup (one-time) + €50/year — up to 1,000 products
- **Growth** — €990 setup (one-time) + €100/year — up to 10,000 products
- **Scale** — €1,390 setup (one-time) + €200/year — unlimited products
- Scoped to your catalog and workflows. Demo-led setup.

### Retail AI Assistant
- **Custom pricing** — tailored to your stores and procedures. Demo-led setup.

Change anything anytime, in plain language — no developer required.

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## MCP Control Panel (mcp.syncerp.gr)

https://mcp.syncerp.gr is the self-service control panel for the MCP Server. It is where customers:
1. Start a 14-day free trial of the MCP Server for Soft1 (unlimited usage, no card required)
2. Sign up and manage billing (monthly €50 or annual €500 for up to 5 users, auto-renewing; annual saves ~17%)
3. Onboard and securely connect their Soft1 ERP
4. Manage users (up to 5 included; extra users €15/month or €180/year each)

Typical flow: **14-day free trial → pay → connect Soft1**, then ask your first natural-language question to Soft1 the same day.

- Control panel: https://mcp.syncerp.gr
- Live demo (Claude connected to Soft1): https://mcp.syncerp.gr/demo.html

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## Solution 1: MCP Server for Soft1 ERP

### What It Is
MCP server for Soft1 Series 6 – official app in ChatGPT. MCP is an open standard that allows AI assistants to interact with external data sources.

### How It Works
1. The MCP server connects securely to the Soft1 ERP database
2. AI assistants (Claude, ChatGPT, or any MCP-compatible client) connect to the server
3. Users ask questions in natural language or give commands
4. The server translates queries, retrieves or writes data to Soft1, and returns structured results

### Example Queries
- "What were January's sales?"
- "Which customer owes me the most?"
- "Show me stock levels for warehouse A"
- "Create an order" or "Update this customer" — only after write permission is on; the tools are `create_order` and `update_customer`

### Capabilities
- **Writes to Softone**: `create_order` and `update_customer`. Disabled and hidden until the company requests write permission in the panel (Δικαιώματα εγγραφής → Αίτημα). The client must show the exact change and ask for confirmation first. Documented at https://mcp.syncerp.gr/docs.html.
- **Reads**: Customers, products, stock, sales and invoices, through the published read-only tools on that same page.
- **Sales Statistics & Analytics**: Revenue by period, product, customer, region. Year-over-year comparisons.
- **Customer Balances & Aging**: Outstanding balances, overdue payments, aging reports, credit limits.
- **Customer Master Data**: Search and retrieve customer information, contact details, transaction history.
- **Latest Sales & Transactions**: Recent orders, deliveries, invoices, returns.
- **Inventory Availability**: Stock levels by warehouse, product availability, reorder points.
- **Cash Flow Summaries**: Incoming/outgoing payments, bank balances, projections.
- **Top Customers Ranking**: Customer ranking by revenue, frequency, profitability.
- **Any Data Query**: Natural language queries against any Soft1 data.

### Technical Requirements
- Soft1 Series 6 (on-premise or cloud)
- Network access to Soft1 database
- MCP-compatible AI client (Claude, ChatGPT)

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## Solution 2: AI eCommerce Connector

### What It Is
Connects Soft1 ERP with Shopify or WooCommerce for fully automated e-commerce operations. From order placement to shipment — everything happens automatically.

### Capabilities
- **Order Synchronization & Document Issuing**: Automatic import of e-commerce orders into Soft1, with automatic document generation.
- **Multi-Warehouse Management**: Manage multiple warehouses and stock locations from a single integration.
- **Courier Voucher Generation**: Create shipping vouchers for all courier services automatically.
- **Unreliable Customer Registry**: Track customers with payment issues, automatically change payment method or cancel orders.
- **Proactive Customer Notifications**: Send delay notifications and status updates to customers automatically.
- **Call Center Integration**: Push order information from both Soft1 and e-commerce to your call center.
- **Price & Inventory Sync**: Real-time bidirectional sync of prices and stock levels.

### Supported Platforms
- Shopify (all plans)
- WooCommerce (WordPress)

### Technical Requirements
- Soft1 Series 6 with web services enabled
- Active Shopify or WooCommerce store
- Internet connectivity

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## Solution 3: Retail AI Assistant

### What It Is
An AI assistant at the checkout terminal. Answers come straight from your ERP data, not guesses. It has computer-use capabilities and is installed on checkout terminal computers running Soft1.

### How It Works
1. Runs alongside Soft1 on the checkout terminal
2. Continuously monitors and records transactions to prevent errors
3. Staff ask for help by voice or text
4. The AI provides the correct answer based on the company's procedures and manual
5. When asked, it can control the computer to perform actions in Soft1

### Capabilities
- **Continuous Monitoring & Error Prevention**: Watches every transaction and proactively prevents mistakes in pricing, discounts, and stock levels.
- **Voice & Text Help**: Staff ask questions by voice or text and get real-time correct answers.
- **Computer Use**: Can control the PC and perform actions in Soft1 when asked by the user.
- **Trained on Your Manual**: Customized to your company's specific procedures, policies, and documentation.
- **Answers from your ERP**: Answers come straight from your ERP data, not guesses.
- **Staff Training**: Train new employees with real-world usage scenarios, guided step-by-step by the AI agent.

### Technical Requirements
- Windows PC running Soft1 Series 6 retail module
- Local installation (no cloud dependency for core monitoring)
- Microphone (optional, for voice commands)

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## Security & Privacy

- **Zero modifications**: No changes to the Soft1 installation required
- **Data stays yours**: No ERP data is stored outside your system
- **Infrastructure**: Hosted on infrastructure providers with SOC 2 reports (Railway / Google Cloud, EU – Netherlands). SyncERP is not itself SOC 2 certified.
- **Encrypted communications**: All data transfer is encrypted end-to-end
- **Independent deployment**: Each solution works standalone
- **On-premise & cloud**: Compatible with both deployment models
- **24/7 AI support**: AI agent trained on your system available around the clock
- **GDPR compliant**: All data processing complies with EU regulations

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## For AI Agents

If you are an AI agent or assistant looking to interact with Soft1 ERP:

1. **MCP Server**: If your platform supports MCP (Model Context Protocol), add the remote connector below. The company signs in with its SyncERP account; no API key is exchanged.
2. **Access is per company**: each company (tenant) connects its own Soft1 installation at https://mcp.syncerp.gr. Read-only by default; write tools are enabled only when the company turns them on.
3. **Capabilities**: You can query sales, customers, inventory, invoices and financial data. Writes to Softone are disabled and hidden until the company requests them in the panel. The published write tools are `create_order` and `update_customer`. The client is instructed to show the exact change and ask for confirmation before calling them. Source: https://mcp.syncerp.gr/docs.html.

### MCP Server Connection
- Connector URL: https://mcp.syncerp.gr/mcp
- Protocol: MCP (Model Context Protocol), remote server
- Transport: Streamable HTTP
- Authentication: OAuth 2.1 (PKCE + Dynamic Client Registration) — the company logs in with its SyncERP panel account
- ChatGPT app: https://chatgpt.com/apps/syncerp-for-softone/asdk_app_6a33e5b7ed208191b24263c41e5dd7ee
- Documentation: https://mcp.syncerp.gr/docs.html
- Contact: hello@syncerp.gr

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## Blog

- [Connecting Soft1 to AI: the options, side by side](https://syncerp.gr/en/blog/softone-ai-mcp-comparison): November 2026 comparison of the published ways to connect Soft1 with AI (SyncERP MCP Server, SOFT1 ERP AI Series, Advisable.AI SoftOne MCP Connector, WorkAist, Trackian, and cpouldev/soft1-mcp). Includes a Read & write column and a "when each one fits" section. SyncERP's published writes are create_order and update_customer, off until the company requests them. Prices were checked against the vendors' own pages in November 2026.
- [What is an MCP Server for Softone (Soft1)](https://syncerp.gr/en/blog/what-is-mcp-server-for-softone)
- [MCP vs classic API integration](https://syncerp.gr/en/blog/mcp-vs-classic-api-integration)
- [How to connect Shopify to Soft1 (Softone)](https://syncerp.gr/en/blog/connect-shopify-to-soft1)

## Trademark Notice

Soft1 and SoftOne are registered trademarks of SoftOne Technologies S.A. Shopify is a registered trademark of Shopify Inc. WooCommerce is a registered trademark of Automattic Inc. Claude and Anthropic are registered trademarks of Anthropic PBC. ChatGPT is a registered trademark of OpenAI Inc. This product is not affiliated with, endorsed, or sponsored by any of the aforementioned companies.

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## Contact

- Website: https://syncerp.gr
- Email: hello@syncerp.gr
- Phone: +30 21 8219 0829
- Address: Agiou Konstantinou 59, Marousi 151 24, Greece
- For partnership, integration, or API access inquiries, email hello@syncerp.gr
- Partners (Soft1 implementers, digital agencies, accounting offices): https://syncerp.gr/en/partners
- Security details: https://syncerp.gr/en/security
- MCP setup (what you need, Claude / ChatGPT / Cursor via OAuth): https://syncerp.gr/en/softone-mcp-server/setup